Frequently asked questions

How can I rent a bike from you?

• Visit our website (https://www.bikeandhike.it/en/rental/), contact us by phone at +393404890532 or come directly to our rental location in Algund, Stenizerstr.14 to rent a bike.

Do I have to reserve a bike in advance?

• You can reserve your bike in advance online or by phone to make sure that the model you want is available.

When do I have to pay?

• If you make a reservation in the store, the amount is to be paid directly.
• If you reserve online, the amount must be paid when you collect the bikes.
• If the bikes are delivered, the amount must be paid in cash or by card when the bikes are handed over.

Can I also rent a bike on Sundays?

• Yes, our rental shop is also open on Sundays in July and August
• In the other months you can pick up the bike on Saturday at 18.00 and return it on Sunday at 19.00. Other arrangements can also be made.

What types of bikes are available?

• We offer a variety of bikes, including e-bikes in trekking bike, SUV bike, mountain bike hardtail or fully and children's bike, as well as organic bikes in racing bike, gravel, mountain bike hardtails and fullys and children's bikes.

Is it possible to transport children or animals?

• Yes, we have child seats, child trailers and dog trailers for hire.

Can helmets be hired from you?

• Yes, we have helmets in all sizes.

How long can I hire a bike for?

• Full day: Our rental day starts at 8.30 and ends at 18.00.
• Several days: There is also the option of a longer rental period, where the bike is picked up at 8.30 am on the first rental day and returned at 6.00 pm on the last rental day.
• If there is nothing suitable for you, please contact us.

Do I have to pay a deposit?

• No, a deposit is not required.

What do I need to bring with me when I pick up the bike?

• Please bring a valid identity card.

What payment methods do you accept?

• We accept common payment methods, including cash, credit cards and mobile payments.

How do I return the bike?

• Bring the bike back to the point of issue and check it for any damage together with our staff.

What happens if the bike is damaged during the rental period?

• The renter is responsible for any damage.

What happens if the bike/item is stolen or damaged?

• If the bike/item is not covered by our insurance, the current value must be paid in full immediately upon discovery of the damage. Furthermore, in the event of theft, a report must be made to the relevant authorities.

Are the bikes insured?

• No, it is your responsibility to take out insurance

Is it possible to take out bike insurance?

• Yes, you can insure the bike against theft and damage for €15 per bike/day. There is a deductible of 30% of the current value of the bike/item rented.

Can I return the bike early?

• Yes, early return is possible, but there is no refund.

Can I spontaneously extend the rental period?

• An extension depends on the availability of the bike. Please contact us in good time during the remaining rental period.

Do you offer a delivery service for bikes?

• Yes, the bikes can also be delivered to your accommodation. The delivery time will be arranged with you personally and you must be present at the handover. The cost of delivery and collection in Meranerland is €15 per bike. We will be happy to make you an offer outside this zone.

Are there cancellation conditions?

• Yes, if the renter cancels the booking confirmed by us, the following portions of the total rental fee must be paid by the renter: Up to 5 days before the start of the rental 30%, up to 2 days before 50%, within 24 hours 80%.